Asked Questions (FAQ)

Your Questions, Answered

At MicroGrain LLC, we’re dedicated to making your furniture shopping experience as seamless and enjoyable as possible. Based in Sheridan, Wyoming, we offer a curated selection of high-quality furniture—beds, casegoods, tables, chairs, and more—designed to combine innovative style, premium craftsmanship, and affordability. Whether you’re shopping from the United States or internationally, our goal is to provide exceptional products and outstanding customer service through our website, micrograin.shop.

We understand that you may have questions about our products, ordering process, payment methods, shipping, returns, or other aspects of shopping with us. To help you find the answers you need, we’ve compiled this comprehensive FAQ page. Below, you’ll find detailed responses to the most common questions we receive from our customers. If you don’t see your question here, our friendly customer service team is always ready to assist you. Contact us at vivici.vn@gmail.com, +84964000840, or through our website’s live chat or contact form.

Our FAQs are organized into categories for easy navigation, covering everything from product details to post-purchase support. Let’s dive in and address your questions so you can shop with confidence and create the living space of your dreams with MicroGrain LLC.

General Questions

What is MicroGrain LLC?

MicroGrain LLC is a premier furniture retailer based at 30 N Gould St Ste R, Sheridan, WY 82801. We specialize in offering high-quality furniture, including beds, casegoods, tables, chairs, and more, designed to elevate your home with style, comfort, and functionality. Our products are crafted with premium materials, innovative designs, and a commitment to affordability, making them accessible to customers across the United States and internationally. Visit micrograin.shop to explore our collection.

What types of furniture do you sell?

Our collection includes a wide range of furniture to suit various tastes and lifestyles:

  • Beds: From luxurious upholstered designs to sleek platform beds, our beds are crafted for comfort and durability.

  • Casegoods: Dressers, nightstands, cabinets, and bookshelves that combine stylish aesthetics with practical storage solutions.

  • Tables: Dining tables, coffee tables, and side tables designed to be both functional and eye-catching.

  • Chairs: Ergonomic dining chairs, cozy accent chairs, and more, all built for comfort and style.

Each piece is designed with attention to detail, using high-quality materials to ensure long-lasting performance. Browse our full catalog at micrograin.shop to find the perfect furniture for your home.

Where are you located?

MicroGrain LLC is headquartered at 30 N Gould St Ste R, Sheridan, WY 82801, United States. While our physical office is in Wyoming, we distribute our furniture across the United States and internationally, ensuring that customers worldwide can enjoy our products.

How can I contact you?

We’re here to assist you through multiple channels:

  • Phone: +84964000840 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Email: vivici.vn@gmail.com

  • Website: micrograin.shop (use our live chat or contact form)

  • Mailing Address: MicroGrain LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

We strive to respond to all inquiries within 24-48 hours, and our team is dedicated to providing personalized, helpful support.

Why should I shop with MicroGrain LLC?

MicroGrain LLC stands out for several reasons:

  • High-Quality Products: Our furniture is crafted with premium materials and innovative designs, ensuring durability and style.

  • Affordable Prices: We offer competitive pricing without compromising on quality, making great furniture accessible to all.

  • Secure Payments: We partner with Stripe to provide safe and convenient payment options, including credit/debit cards, Apple Pay, and Google Pay.

  • Global Shipping: We deliver across the United States and internationally, with clear tracking and reliable service.

  • Customer-Friendly Policies: Our 30-day return policy and fast refund process ensure a hassle-free shopping experience.

  • Exceptional Support: Our team is here to answer your questions, provide design advice, and resolve any issues.

By choosing MicroGrain LLC, you’re investing in furniture that transforms your space and a shopping experience that prioritizes your satisfaction.

Ordering and Payment

How do I place an order?

To place an order, follow these steps:

  1. Visit micrograin.shop and browse our collection.

  2. Select the items you want and click “Add to Cart.”

  3. Proceed to checkout, where you’ll review your order, enter your shipping address, and select a payment method.

  4. Confirm your order and receive an email confirmation with your order details.

If you encounter any issues during checkout, contact our team at vivici.vn@gmail.com or +84964000840 for assistance.

What payment methods do you accept?

We offer the following secure payment options, processed through Stripe:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and more.

  • Apple Pay: For fast, secure payments using your Apple device.

  • Google Pay: For convenient payments on Android devices or Google-compatible platforms.

All payments are encrypted and processed securely, ensuring your information is protected. For more details, see our Payment Methods page.

Is my payment information secure?

Yes, your payment information is protected by Stripe’s industry-leading security measures, including:

  • Encryption: SSL technology ensures your data is transmitted securely.

  • Tokenization: Your card details are replaced with a secure token, preventing exposure.

  • PCI Compliance: Stripe adheres to the Payment Card Industry Data Security Standard.

  • Fraud Detection: Advanced tools monitor transactions for suspicious activity.

MicroGrain LLC does not store your payment information on our servers, adding an extra layer of security.

Can I pay in installments?

At this time, we do not offer installment payment plans directly through our website. However, you may be able to use a credit card or third-party service that offers installment options. Contact our team for more information or to discuss payment alternatives.

Do you accept international payments?

Yes, we accept payments from customers worldwide. Stripe supports transactions in multiple currencies, making it easy for international customers to shop with us. Please note that additional customs duties, taxes, or import fees may apply, depending on your country’s regulations.

What happens if my payment is declined?

If your payment is declined, you’ll receive an error message at checkout. This could be due to insufficient funds, incorrect card details, or other issues. Please double-check your information and try again. If the issue persists, contact our team for assistance.

How do I know my order was successful?

Once your order is placed, you’ll receive an email confirmation with your order details, including the items purchased, total cost, and estimated delivery timeline. You can also check your order status by logging into your account on micrograin.shop.

Products and Quality

What makes your furniture high quality?

Our furniture is crafted with:

  • Premium Materials: Solid wood, high-quality upholstery, and durable hardware.

  • Expert Craftsmanship: Each piece is designed and manufactured with precision by skilled artisans.

  • Rigorous Quality Checks: Every product undergoes thorough inspections to ensure it meets our high standards.

  • Innovative Designs: Our furniture blends style and functionality, inspired by global trends and customer needs.

This commitment to quality ensures that your furniture is both beautiful and built to last.

Are your products customizable?

Some products offer customization options, such as fabric choices, finishes, or dimensions. These are clearly indicated on the product page. Custom orders are non-returnable unless defective or damaged. If you’re interested in customization, contact our team to discuss available options.

Do your products come with a warranty?

Many of our products come with a manufacturer’s warranty covering defects or issues beyond the 30-day return window. Warranty details vary by product and are included in the product description or documentation. Contact our team with your order details to confirm warranty coverage.

How do I care for my furniture?

Each product comes with care instructions to help you maintain its condition. General tips include:

  • Wood Furniture: Dust regularly with a soft cloth and avoid direct sunlight or excessive moisture.

  • Upholstered Furniture: Vacuum regularly and clean spills immediately with a mild detergent.

  • Metal or Glass Components: Use a non-abrasive cleaner to prevent scratches.

For specific care instructions, refer to the product manual or contact our team for guidance.

Shipping and Delivery

Where do you ship?

We ship across the United States and internationally. Shipping costs and delivery times vary based on your location and the size of your order. Full details are available on our Shipping Policy page.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, the items in your order, and the shipping method selected. We offer competitive rates and work with trusted carriers to ensure safe delivery.

How long will my order take to arrive?

Delivery times depend on your location and the shipping method:

  • Domestic (U.S.): Typically 5-14 business days, depending on the carrier and product size.

  • International: Typically 10-30 business days, depending on customs processes and carrier schedules.

You’ll receive tracking information once your order ships, allowing you to monitor its progress.

What happens if my order is delayed?

While we strive to deliver on time, delays may occur due to weather, carrier issues, or customs processes for international orders. If your order is delayed, we’ll notify you promptly and provide updated tracking information. Contact our team if you have concerns about your delivery.

What should I do if my order arrives damaged?

If your order arrives damaged, please:

  1. Inspect the item upon delivery and take photos of any damage.

  2. Contact us within 7 days at vivici.vn@gmail.com or +84964000840 with your order details and photos.

  3. We’ll arrange for a replacement, repair, or refund, and cover return shipping costs.

For more details, see our Refund and Return Policy page.

Returns and Refunds

What is your return policy?

Most products are eligible for return within 30 days of delivery if they are unused, in original condition, and in original packaging. Exceptions include custom orders, clearance items, and certain bedding products. Customers are responsible for return shipping costs unless the return is due to a defect, damage, or error on our part. See our Refund and Return Policy page for full details.

How do I return an item?

To initiate a return:

  1. Contact our team at vivici.vn@gmail.com or +84964000840 within 30 days of delivery.

  2. Provide your order number and the reason for the return.

  3. Receive a Return Merchandise Authorization (RMA) number.

  4. Pack the item securely in its original packaging and ship it to the provided address.

  5. Once we receive and inspect the item, we’ll process your refund within 5-10 business days.

How long does it take to process a refund?

Refunds are processed through Stripe within 5-10 business days of receiving and inspecting the returned item. The refund will be issued to your original payment method, though it may take an additional 3-5 business days to appear in your account, depending on your bank or payment provider.

Can I return a custom order?

Custom orders (e.g., furniture with specific fabrics or finishes) are non-returnable unless defective or damaged. Contact our team to discuss options if you have concerns about a custom order.

What if I receive the wrong item?

If you receive an incorrect item, contact us within 7 days of delivery with your order details and photos of the item. We’ll arrange for a return and replacement at no cost to you.

Customer Support and Services

How do I track my order?

Once your order ships, you’ll receive an email with tracking information. You can also log into your account on micrograin.shop to view your order status. If you have trouble tracking your order, contact our team for assistance.

Do you offer assembly services?

Some products are eligible for white glove delivery, which includes in-home delivery and assembly. This option is available at checkout for select items and locations. Contact our team to confirm availability for your order.

Can you help with design advice?

Yes! Our team is happy to provide personalized design recommendations to help you choose furniture that complements your space. Email us at vivici.vn@gmail.com or use our website’s contact form with details about your room, style preferences, and budget.

What if I have a problem with my furniture after the return period?

If your furniture has a warranty, you may be eligible for repair or replacement for defects beyond the 30-day return window. Contact our team with your order details and a description of the issue to explore your options.

International Orders

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping costs and delivery times vary based on your location and are provided at checkout. Please note that customs duties, taxes, or import fees may apply, which are your responsibility.

How do I handle customs fees?

Customs duties, taxes, or import fees are determined by your country’s regulations and are not included in the product price or shipping cost. You are responsible for paying these fees upon delivery. Contact your local customs office for more information.

Can I return an item from outside the U.S.?

Yes, international customers can return eligible items within 30 days of delivery, following the same process as domestic returns. You’ll be responsible for return shipping costs and any associated customs fees unless the return is due to a defect, damage, or error on our part.

Miscellaneous

Do you offer discounts or promotions?

Yes, we periodically offer discounts, promotions, or bundle deals. Sign up for our newsletter on micrograin.shop or follow us on social media to stay updated on the latest offers.

Can I cancel my order?

You may cancel your order before it ships by contacting our team. If the order has already shipped, you’ll need to follow our return process. Cancellation requests are subject to approval based on order status.

How do I leave feedback or a review?

We love hearing from our customers! You can leave a review on our website’s product pages or share your feedback via email at vivici.vn@gmail.com. You can also tag us on social media with photos of your MicroGrain furniture.

Is your furniture sustainable?

Yes, we’re committed to sustainability. We source materials responsibly, work with eco-friendly manufacturers, and minimize waste in our supply chain. By choosing MicroGrain LLC, you’re supporting a company that cares about the environment.

Our Commitment to You

At MicroGrain LLC, we’re more than just a furniture retailer—we’re your partner in creating a home you love. Our FAQs are designed to provide clear, comprehensive answers to help you shop with confidence. If you have additional questions or need personalized assistance, our team is here to help. Contact us at:

  • Phone: +84964000840 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Email: vivici.vn@gmail.com

  • Website: micrograin.shop

Thank you for choosing MicroGrain LLC. Explore our collection today and let’s create something beautiful together.