Contact us

We’re Here to Help You Create Your Perfect Space

At MicroGrain LLC, we believe that exceptional customer service is the cornerstone of a great shopping experience. Whether you have questions about our premium furniture collections, need assistance with an order, or want personalized recommendations to bring your vision to life, our dedicated team is here to support you every step of the way. Based in Sheridan, Wyoming, with a global reach, we’re committed to making your experience with MicroGrain seamless, enjoyable, and tailored to your needs.

Our mission is to provide not just high-quality furniture—beds, casegoods, tables, chairs, and more—but also a customer experience that inspires confidence and trust. We understand that furnishing your home or office is a significant investment, and we’re here to ensure that every interaction with MicroGrain LLC reflects our commitment to excellence. From product inquiries to post-purchase support, we’re just a phone call, email, or click away.

Thank you for choosing MicroGrain LLC. We’re excited to connect with you and help you create a living space that’s as unique and inspiring as you are. Below, you’ll find all the ways to get in touch with us, along with helpful information to make your experience as smooth as possible.

How to Reach Us

We’ve made it easy for you to contact us, no matter where you are in the world. Whether you’re in the United States or shopping internationally, our team is available to assist you through multiple channels. Here’s how you can reach us:

By Phone

Our customer service team is available to take your calls and provide personalized assistance. Whether you have questions about product specifications, need help with an order, or want to discuss custom options, we’re here to help.

  • Phone Number: +84964000840

  • Hours of Operation: Monday through Friday, 9:00 AM to 5:00 PM (MST)

  • Note: If you’re calling from outside the United States, please ensure you include the country code (+84) when dialing. We’re happy to assist customers worldwide, and our team is trained to handle inquiries in multiple languages to accommodate our international clientele.

When you call, you’ll speak with a friendly and knowledgeable representative who’s dedicated to resolving your questions or concerns. Whether it’s a quick inquiry about delivery times or a detailed discussion about matching furniture to your home’s aesthetic, we’re here to provide the answers you need.

By Email

Prefer to reach out in writing? Our email support team is ready to respond to your inquiries with detailed, thoughtful answers. Whether you’re requesting product information, seeking assistance with an order, or sharing feedback, we aim to reply promptly and thoroughly.

  • Email Address: vivici.vn@gmail.com

  • Response Time: We strive to respond to all emails within 24-48 hours, though most inquiries are answered much sooner.

When emailing us, please include as much detail as possible, such as your order number (if applicable), the specific product you’re inquiring about, or any other relevant information. This helps us provide you with the most accurate and efficient assistance. You can also attach photos or documents to your email if you’re seeking advice on furniture placement, design ideas, or troubleshooting.

Through Our Website

Our website, micrograin.shop, is designed to be your one-stop destination for exploring our furniture collections and connecting with our team. We’ve built an intuitive and user-friendly platform that makes it easy to browse products, place orders, and get in touch with us.

  • Live Chat: Visit our website to access our live chat feature, available during business hours (Monday through Friday, 9:00 AM to 5:00 PM MST). Our live chat agents are trained to provide real-time assistance, whether you need help navigating the site, understanding product details, or tracking an order.

  • Contact Form: If you prefer, you can fill out the contact form on our website’s “Contact Us” page. Simply provide your name, email address, and a brief message, and we’ll get back to you as soon as possible. The contact form is ideal for non-urgent inquiries or for customers who prefer written communication.

  • Product Inquiries: Each product page on our website includes detailed descriptions, specifications, and high-quality images. If you have specific questions about a product, you can use the “Ask a Question” feature available on each product listing to connect directly with our team.

By Mail

For those who prefer traditional communication, you can reach us by mail at our headquarters in Sheridan, Wyoming. While email and phone are the fastest ways to get in touch, we welcome written correspondence for formal inquiries or feedback.

  • Mailing Address:
    MicroGrain LLC
    30 N Gould St Ste R
    Sheridan, WY 82801
    United States

Please note that responses to mailed inquiries may take longer due to postal processing times. For faster assistance, we recommend using our phone, email, or website contact options.

Why Contact MicroGrain LLC?

At MicroGrain LLC, we’re more than just a furniture retailer—we’re your partner in creating a home that reflects your style, meets your needs, and brings you joy. Here are just a few reasons why you might want to get in touch with us:

Product Questions

Our extensive collection of furniture—beds, casegoods, tables, chairs, and more—is designed to cater to a wide range of tastes and lifestyles. If you’re unsure which piece is right for your space, our team can provide personalized recommendations based on your preferences, room dimensions, and design goals. Whether you’re looking for a sleek modern dining table or a cozy upholstered bed, we’ll help you find the perfect fit.

Order Assistance

From placing an order to tracking its progress, we’re here to ensure a seamless shopping experience. If you encounter any issues during checkout, need to modify an order, or want to check the status of your delivery, our customer service team is ready to assist. We also offer support for international orders, including guidance on shipping and customs processes.

Design Inspiration

Furnishing a home can be an exciting but daunting task. If you’re looking for inspiration or advice on how to style your space, our team can provide expert tips and ideas. Whether you’re creating a minimalist living room, a cozy bedroom retreat, or a functional home office, we’ll help you bring your vision to life with furniture that complements your aesthetic.

Feedback and Suggestions

We value your feedback and are always looking for ways to improve. Whether you have a suggestion for a new product, a comment about your shopping experience, or a story about how our furniture has transformed your space, we’d love to hear from you. Your input helps us continue to grow and serve you better.

Post-Purchase Support

Our commitment to you doesn’t end when your furniture arrives. If you have questions about assembly, care, or maintenance, or if you need assistance with returns or refunds, our team is here to help. We stand behind the quality of our products and are dedicated to ensuring your complete satisfaction.

Our Commitment to Exceptional Customer Service

At MicroGrain LLC, we believe that customer service is about more than just answering questions—it’s about building trust, fostering relationships, and creating a positive experience from start to finish. Here’s how we ensure that every interaction with our team meets the highest standards:

Personalized Support

No two customers are alike, and we tailor our support to meet your unique needs. Whether you’re a first-time buyer or a returning customer, we take the time to understand your questions, concerns, and goals. Our team is trained to provide personalized recommendations, troubleshoot issues, and offer solutions that make your shopping experience effortless.

Fast and Responsive Communication

We know that your time is valuable, which is why we strive to respond to all inquiries as quickly as possible. Whether you reach out by phone, email, or through our website, you can expect a prompt and thorough response. Our goal is to resolve your questions or concerns in a single interaction whenever possible, so you can get back to enjoying your shopping experience.

Knowledgeable Team

Our customer service representatives are experts in our product line and the furniture industry. They undergo regular training to stay up-to-date on our latest collections, design trends, and technical specifications. Whether you have a question about materials, dimensions, or care instructions, our team has the knowledge to provide accurate and helpful answers.

Global Accessibility

With customers across the United States and around the world, we’ve designed our customer service processes to be accessible and inclusive. Our team is equipped to handle inquiries in multiple languages, and our website is optimized for users in different regions. No matter where you are, we’re here to provide the same level of care and attention.

A Customer-First Philosophy

At the heart of our customer service approach is a commitment to putting you first. We listen to your needs, respect your time, and go above and beyond to ensure your satisfaction. From offering flexible payment options to providing clear and transparent policies, we’re dedicated to making your experience with MicroGrain LLC as positive as possible.

Our Furniture: Quality, Style, and Value

At MicroGrain LLC, we’re passionate about creating furniture that combines quality, style, and value. Our collection includes a wide range of products designed to suit every taste and lifestyle, from modern minimalists to classic traditionalists. Here’s a closer look at what we offer:

Beds

Our beds are crafted to provide the perfect balance of comfort, durability, and style. Whether you prefer a sleek platform bed or a luxurious upholstered design, each piece is made with premium materials and meticulous attention to detail. Our beds are built to last, ensuring that you enjoy restful nights and beautiful mornings for years to come.

Casegoods

Storage meets style in our collection of casegoods. From dressers and nightstands to cabinets and bookshelves, our casegoods are designed to maximize functionality while enhancing the aesthetic of your space. With features like soft-close drawers and customizable finishes, our casegoods are both practical and elegant.

Tables

Our tables are the centerpiece of any room, whether it’s a dining table for family gatherings or a coffee table for casual conversations. Crafted with high-quality materials like solid wood and tempered glass, our tables are designed to be both beautiful and durable. Choose from a variety of sizes, shapes, and finishes to find the perfect table for your home.

Chairs

Comfort is key in our collection of chairs, which includes dining chairs, accent chairs, and more. Each chair is designed with ergonomics in mind, ensuring that you can sit back and relax in style. With a range of fabrics, colors, and designs, our chairs are the perfect way to add personality to your space.

To explore our full collection, visit micrograin.shop and discover the furniture that’s right for you. If you have questions about any of our products, don’t hesitate to reach out—we’re here to help you find the perfect pieces for your home.

Our Commitment to Convenience and Security

We know that shopping online requires trust, which is why we’ve partnered with Stripe, a global leader in secure payment processing, to offer a range of convenient and secure payment options. Whether you prefer to pay with a credit or debit card, Apple Pay, or Google Pay, our payment system is designed to protect your personal information and ensure a smooth transaction. We also offer fast and reliable shipping, with clear tracking information so you always know where your order is. For more details on our payment methods, shipping policies, or return process, please visit the relevant pages on our website or contact our team directly.

Join the MicroGrain Community

At MicroGrain LLC, we’re more than just a furniture company—we’re a community of people who believe in the power of great design to transform lives. We invite you to join us by following us on social media, signing up for our newsletter, or sharing your feedback. Your stories, ideas, and experiences inspire us to keep innovating and improving.

  • Social Media: Follow us on [insert social media platforms, e.g., Instagram, Facebook, Pinterest] for design inspiration, product updates, and exclusive offers.

  • Newsletter: Sign up for our newsletter on micrograin.shop to receive the latest news, promotions, and tips for styling your home.

  • Share Your Story: Have a MicroGrain piece in your home? We’d love to see how you’ve styled it! Share your photos with us on social media or via email, and you might be featured on our website or social channels.

Our Promise to You

When you choose MicroGrain LLC, you’re choosing a company that’s dedicated to your satisfaction. We promise to provide you with high-quality furniture, exceptional customer service, and a shopping experience that’s as enjoyable as it is effortless. Whether you’re furnishing a new home, refreshing a single room, or outfitting a professional space, we’re here to help you every step of the way.

If you have any questions, concerns, or ideas, please don’t hesitate to reach out. Our team is here to listen, assist, and ensure that your experience with MicroGrain LLC exceeds your expectations. Thank you for choosing us—we look forward to helping you create a space that you love.

Contact Information Summary

  • Phone: +84964000840 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Email: vivici.vn@gmail.com

  • Website: micrograin.shop

  • Mailing Address: MicroGrain LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

We can’t wait to hear from you. Let’s create something beautiful together.