Privacy Policy

Your Privacy Matters to Us

At MicroGrain LLC, located at 30 N Gould St Ste R, Sheridan, WY 82801, we are committed to protecting your privacy and ensuring that your personal information is handled with the utmost care and respect. As a premier provider of high-quality furniture—beds, casegoods, tables, chairs, and more—we strive to deliver not only exceptional products but also a trustworthy and secure shopping experience through our website, micrograin.shop. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, products, or services.

We understand that your personal information is sensitive, and we take our responsibility to safeguard it seriously. Whether you’re browsing our collection, placing an order, or contacting our customer service team, we aim to be transparent about our data practices and comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) for European customers and the California Consumer Privacy Act (CCPA) for California residents. This comprehensive Privacy Policy is designed to provide you with clear information about your rights and our obligations, ensuring you can shop with confidence.

If you have any questions about this Privacy Policy or our data practices, please contact us at vivici.vn@gmail.com, +84964000840, or through our website’s contact form. Our team is here to assist you and address any concerns. Let’s explore how we protect your privacy and ensure a secure experience at MicroGrain LLC.

1. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected by MicroGrain LLC through:

  • Our website, micrograin.shop, including browsing, account creation, and order placement.

  • Interactions with our customer service team via phone (+84964000840), email (vivici.vn@gmail.com), live chat, or mail (30 N Gould St Ste R, Sheridan, WY 82801).

  • Participation in promotions, newsletters, surveys, or other services offered by MicroGrain LLC.

This policy covers personal information provided by customers in the United States and internationally. It does not apply to third-party websites or services linked from our website, which have their own privacy policies.

2. Information We Collect

To provide you with the best possible shopping experience, we collect certain types of information when you interact with us. We only collect information that is necessary to fulfill your orders, improve our services, or comply with legal obligations. Below are the categories of information we may collect:

2.1 Information You Provide

We collect information you voluntarily provide when you:

  • Create an Account: Name, email address, password, and optional details like phone number or billing address.

  • Place an Order: Shipping address, billing address, payment information (processed securely through Stripe), and contact details.

  • Contact Us: Name, email address, phone number, and any information included in your message or inquiry.

  • Participate in Promotions or Surveys: Information provided in forms, such as your preferences or feedback.

  • Submit Reviews or Photos: User-generated content, such as product reviews, photos of your furniture, or testimonials.

2.2 Information Collected Automatically

When you visit our website, we may collect certain information automatically using cookies, web beacons, and other tracking technologies:

  • Browsing Data: Pages visited, time spent on the site, click patterns, and referral URLs.

  • Device Information: IP address, browser type, operating system, and device type (e.g., mobile or desktop).

  • Location Data: Approximate location based on your IP address, used to personalize content or calculate shipping costs.

  • Analytics Data: Aggregated data about user behavior, used to improve our website and services.

2.3 Information from Third Parties

We may receive information from third-party partners, such as:

  • Payment Processors: Stripe provides confirmation of payment transactions but does not share your full payment details.

  • Shipping Carriers: Delivery status and tracking information.

  • Marketing Partners: If you opt into our newsletter or promotions through a third-party platform, we may receive your contact details.

We ensure that any third-party partners adhere to strict data protection standards and only share information necessary for our services.

3. How We Use Your Information

We use your information to provide a seamless shopping experience, fulfill your orders, and improve our products and services. Below are the primary purposes for which we use your information:

3.1 To Fulfill Your Orders

  • Process Orders: Use your contact, billing, and shipping information to process and deliver your furniture purchases.

  • Payment Processing: Share necessary information with Stripe to securely process your payments via credit/debit cards, Apple Pay, or Google Pay.

  • Shipping and Delivery: Provide your shipping address and contact details to carriers to ensure timely delivery.

  • Customer Support: Use your order details to assist with inquiries, returns, or refunds.

3.2 To Enhance Your Experience

  • Personalization: Tailor product recommendations, promotions, or content based on your browsing history or preferences.

  • Account Management: Maintain your account to track orders, save preferences, and streamline future purchases.

  • Communication: Send order confirmations, shipping updates, or responses to your inquiries.

3.3 To Improve Our Services

  • Analytics: Analyze website usage and customer behavior to optimize our site’s performance and user experience.

  • Feedback: Use your reviews, surveys, or feedback to improve our products and customer service.

  • Product Development: Identify trends and preferences to develop new furniture designs or features.

3.4 For Marketing and Promotions

  • Newsletters: If you opt in, we may send you promotional emails about new products, discounts, or events.

  • Targeted Advertising: Use browsing data to deliver relevant ads on our website or third-party platforms (e.g., social media).

  • Social Media: Share user-generated content (e.g., photos of your furniture) with your permission to promote our brand.

3.5 To Comply with Legal Obligations

  • Tax and Customs: Share necessary information with authorities to comply with tax or customs regulations, especially for international orders.

  • Fraud Prevention: Monitor transactions to detect and prevent fraudulent activity.

  • Legal Requests: Respond to legal requests or protect our rights in the event of a dispute.

We only use your information for legitimate business purposes and in accordance with applicable laws. You can opt out of marketing communications at any time (see Section 7).

4. How We Protect Your Information

Protecting your personal information is a top priority at MicroGrain LLC. We implement industry-standard security measures to safeguard your data from unauthorized access, use, or disclosure. Here’s how we protect your information:

4.1 Data Security

  • Encryption: We use Secure Sockets Layer (SSL) technology to encrypt data transmitted between your device and our website.

  • Payment Security: Stripe, our payment processor, uses tokenization and PCI DSS compliance to protect your payment information. We do not store your credit card details on our servers.

  • Access Controls: Only authorized personnel have access to your personal information, and they are trained to handle it securely.

  • Regular Audits: We conduct regular security audits to identify and address potential vulnerabilities in our systems.

4.2 Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

  • Order Information: Retained for 7 years to comply with tax and accounting regulations.

  • Account Information: Retained until you request deletion or your account becomes inactive for an extended period.

  • Browsing Data: Retained for up to 12 months for analytics purposes, unless you opt out of cookies.

When your information is no longer needed, we securely delete or anonymize it to prevent unauthorized access.

4.3 Third-Party Security

We only work with third-party partners (e.g., Stripe, shipping carriers) who adhere to strict data protection standards. We ensure that these partners use your information only for the purposes specified in our agreements and in compliance with applicable laws.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

5.1 With Service Providers

We share information with trusted service providers to facilitate our operations:

  • Payment Processors: Stripe processes your payments securely.

  • Shipping Carriers: Carriers receive your shipping address and contact details to deliver your order.

  • IT and Hosting Providers: Providers host our website and store data securely.

  • Marketing Partners: If you opt into marketing, we may share limited information (e.g., email address) with platforms for promotional campaigns.

All service providers are bound by contracts to protect your information and use it only for the services they provide to us.

5.2 For Legal Purposes

We may disclose your information if required by law, such as:

  • To comply with a subpoena, court order, or legal process.

  • To protect the rights, property, or safety of MicroGrain LLC, our customers, or others.

  • To prevent or investigate fraudulent or illegal activity.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of MicroGrain LLC’s assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that your information remains protected under the new entity’s privacy practices.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content. Cookies are small text files stored on your device that help us understand how you interact with our site.

6.1 Types of Cookies

  • Essential Cookies: Necessary for the website to function, such as maintaining your cart or session.

  • Analytics Cookies: Track website usage to improve performance and user experience.

  • Marketing Cookies: Deliver personalized ads based on your browsing behavior.

  • Functional Cookies: Remember your preferences, such as language or region settings.

6.2 Managing Cookies

You can control cookies through your browser settings or our website’s cookie consent tool. You can:

  • Accept all cookies.

  • Reject non-essential cookies.

  • Delete cookies already stored on your device.

Please note that disabling essential cookies may affect the functionality of our website. For more information, see our Cookie Policy (available on our website).

7. Your Privacy Rights

You have rights regarding your personal information, and we’re committed to helping you exercise them. Depending on your location, your rights may include:

7.1 Access

You can request access to the personal information we hold about you. Contact us at vivici.vn@gmail.com to request a copy of your data.

7.2 Correction

If your information is inaccurate or incomplete, you can request corrections. Update your account details directly on micrograin.shop or contact our team for assistance.

7.3 Deletion

You can request the deletion of your personal information, subject to legal or contractual obligations. For example, we may need to retain order information for tax purposes.

7.4 Opt-Out

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in our emails.

  • Contacting us at vivici.vn@gmail.com.

  • Adjusting your preferences in your account settings.

7.5 Data Portability

You can request a copy of your data in a machine-readable format for transfer to another service.

7.6 Restrict Processing

You can request that we limit the use of your information in certain circumstances, such as while we verify the accuracy of your data.

7.7 California Residents (CCPA)

If you’re a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to Know: Request details about the categories of personal information we collect, use, or share.

  • Right to Delete: Request deletion of your information, subject to exceptions.

  • Right to Opt-Out of Sale: We do not sell your information, so this right does not apply.

  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

7.8 European Residents (GDPR)

If you’re in the European Economic Area, you have additional rights under the GDPR:

  • Right to Object: Object to processing for direct marketing or other purposes.

  • Right to Withdraw Consent: Withdraw consent for data processing at any time.

  • Right to Complain: File a complaint with your local data protection authority.

To exercise any of these rights, contact us at vivici.vn@gmail.com or +84964000840. We’ll respond within the timeframes required by law (typically 30 days).

8. International Data Transfers

As a U.S.-based company with international customers, we may transfer your information to the United States or other countries for processing. We ensure that any international data transfers comply with applicable privacy laws, such as:

  • GDPR: For European customers, we use Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.

  • Other Jurisdictions: We comply with local data protection laws and work with partners who meet equivalent standards.

If you have concerns about international data transfers, please contact us for more information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it immediately. If you believe we have inadvertently collected such information, please contact us at vivici.vn@gmail.com.

10. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or partner sites. These sites have their own privacy policies, and MicroGrain LLC is not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or customer feedback. Updates will be posted on our website, and the “Last Updated” date at the top of this policy will be revised. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Phone: +84964000840 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Email: vivici.vn@gmail.com

  • Website: micrograin.shop (use our live chat or contact form)

  • Mailing Address: MicroGrain LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

We strive to respond to all inquiries within 24-48 hours and are committed to addressing your concerns promptly.

13. Our Commitment to Your Privacy

At MicroGrain LLC, your privacy is a priority. We’ve designed our data practices to be transparent, secure, and customer-focused, ensuring that you can shop with confidence. Whether you’re browsing our collection of beds, casegoods, tables, or chairs, or contacting our team for support, we’re here to protect your information and provide a seamless experience.

Thank you for choosing MicroGrain LLC. Explore our collection at micrograin.shop and let us help you create a space you love. If you have any questions about your privacy or our services, don’t hesitate to reach out—we’re here for you.