Refund and Return Policy

Our Commitment to Your Satisfaction

At MicroGrain LLC, we are dedicated to delivering high-quality furniture—beds, casegoods, tables, chairs, and more—that transforms your living space into a place of comfort, style, and functionality. Based in Sheridan, Wyoming, with distribution across the United States and internationally, we take pride in offering products that combine innovative design, premium craftsmanship, and exceptional value. Our goal is to ensure that every customer is thrilled with their purchase, and our comprehensive Refund and Return Policy is a key part of that commitment.

We understand that purchasing furniture is a significant investment, and sometimes, things don’t work out as planned. Whether a product doesn’t meet your expectations, doesn’t fit your space, or arrives with an issue, we’re here to make the return and refund process as smooth, transparent, and customer-friendly as possible. By partnering with Stripe, a global leader in secure payment processing, we offer fast and reliable refunds, ensuring that you can shop with confidence at micrograin.shop.

This Refund and Return Policy outlines everything you need to know about returning a product, requesting a refund, and resolving any issues with your order. Our team is committed to providing exceptional support throughout the process, so you can focus on creating the home of your dreams. If you have any questions or need assistance, please don’t hesitate to contact us at vivici.vn@gmail.com or +84964000840. Let’s explore how our policy works to ensure your complete satisfaction.

Overview of Our Refund and Return Policy

At MicroGrain LLC, we stand behind the quality of our furniture and are committed to ensuring that you’re delighted with your purchase. Our Refund and Return Policy is designed to be fair, transparent, and easy to understand, giving you peace of mind when shopping with us. Here’s a quick overview of the key points:

  • Return Window: Most products are eligible for return within 30 days of delivery, provided they meet our return criteria (e.g., unused, in original condition, and in original packaging).

  • Refund Process: Refunds are processed quickly and securely through Stripe, typically within 5-10 business days of receiving the returned item.

  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect, damage, or error on our part.

  • Eligibility: Returns are accepted for most furniture items, with some exceptions for custom or clearance products (detailed below).

  • Support: Our customer service team is available to guide you through the return process, answer questions, and resolve any issues.

This policy applies to all purchases made through micrograin.shop, whether you’re shopping from the United States or internationally. Below, we’ll dive into the details of each aspect of our policy, ensuring you have all the information you need to make informed decisions.

Eligibility for Returns

To ensure a smooth return process, we’ve outlined clear criteria for which products are eligible for return. Most furniture items purchased from MicroGrain LLC qualify for returns, provided they meet the following conditions:

General Return Criteria

  • Timeframe: You may initiate a return within 30 days of the delivery date. The delivery date is considered the day the product is delivered to your shipping address, as confirmed by the carrier.

  • Condition: The item must be unused, in its original condition, and free from damage, wear, or alterations. This means the furniture should not have been assembled, used, or modified in any way.

  • Packaging: The item must be returned in its original packaging, including all protective materials, manuals, and accessories that came with the product. If the original packaging is not available, you must use comparable packaging to ensure the item is protected during return shipping.

  • Proof of Purchase: You must provide proof of purchase, such as your order confirmation email or order number, to initiate a return. This helps us verify your purchase and process your request efficiently.

Non-Returnable Items

While most of our furniture is eligible for returns, certain items are excluded from our standard return policy due to their nature or customization. These include:

  • Custom Orders: Furniture that has been customized (e.g., specific fabrics, finishes, or dimensions) is non-returnable unless it arrives defective or damaged. Custom orders are made to your specifications, and we are unable to resell them.

  • Clearance or Final Sale Items: Products marked as “clearance,” “final sale,” or “as-is” are not eligible for returns. These items are clearly marked on our website to ensure transparency.

  • Gift Cards: Any gift cards or store credits purchased from MicroGrain LLC are non-returnable and non-refunded.

  • Mattresses and Bedding: For hygiene reasons, mattresses, pillows, and other bedding items are non-returnable unless they are defective or damaged upon delivery.

If you’re unsure whether your item is eligible for return, please contact our customer service team at vivici.vn@gmail.com or +84964000840. We’ll be happy to clarify and assist you with your request.

Defective, Damaged, or Incorrect Items

At MicroGrain LLC, we take great care to ensure that every product is inspected before it leaves our warehouse. However, if your item arrives defective, damaged, or incorrect, we’ll work quickly to make it right. Here’s how we handle these situations:

  • Defective Items: If your furniture has a manufacturing defect (e.g., structural issues, faulty mechanisms, or material flaws), you may be eligible for a replacement or refund. Please contact us within 7 days of delivery to report the issue and initiate the process.

  • Damaged Items: If your item arrives damaged due to shipping or handling, we’ll cover the cost of return shipping and provide a replacement or refund, at your choice. Please inspect your order upon delivery and report any damage within 7 days.

  • Incorrect Items: If you receive the wrong item or an item that doesn’t match your order, we’ll arrange for a return and replacement at no cost to you. Please contact us within 7 days of delivery to report the issue.

To process a return for a defective, damaged, or incorrect item, please provide photos of the issue and your order details when contacting us. This helps us assess the situation and provide the best solution as quickly as possible.

How to Initiate a Return

Returning an item to MicroGrain LLC is designed to be straightforward and hassle-free. Follow these steps to initiate a return:

  1. Contact Our Customer Service Team: Reach out to us at vivici.vn@gmail.com or +84964000840 within 30 days of delivery to request a return. Provide your order number, the item(s) you wish to return, and the reason for the return (e.g., change of mind, defective, damaged, etc.).

  2. Receive Return Authorization: Our team will review your request and issue a Return Merchandise Authorization (RMA) number if your item is eligible. The RMA number is required for all returns and helps us track your return efficiently.

  3. Prepare the Item for Return: Pack the item securely in its original packaging (or comparable packaging) to prevent damage during transit. Include all accessories, manuals, and the RMA number in the package.

  4. Arrange Return Shipping: Unless the return is due to a defect, damage, or error on our part, you’ll be responsible for the return shipping costs. We’ll provide you with a return shipping label or instructions for arranging shipping through a carrier of your choice.

  5. Ship the Item: Send the item to the return address provided by our team (typically our warehouse, not our headquarters at 30 N Gould St Ste R, Sheridan, WY 82801). Ensure the package is trackable, and keep the tracking information for your records.

  6. Inspection and Refund: Once we receive and inspect the returned item, we’ll confirm that it meets our return criteria. If approved, your refund will be processed through Stripe within 5-10 business days.

If you have any questions or need assistance during the return process, our customer service team is here to guide you every step of the way.

Refund Process

At MicroGrain LLC, we strive to process refunds quickly and securely, ensuring that you receive your money back as soon as possible. Here’s how our refund process works:

Refund Eligibility

Refunds are available for eligible returns that meet the criteria outlined above (e.g., returned within 30 days, in original condition, and in original packaging). Refunds are issued for the original purchase price of the item, excluding any shipping costs unless the return is due to a defect, damage, or error on our part.

Refund Method

Refunds are issued to the original payment method used for the purchase (e.g., credit/debit card, Apple Pay, or Google Pay). We process all refunds through Stripe, which ensures that your refund is secure and reliable. If the original payment method is no longer available (e.g., a canceled credit card), please contact our team to arrange an alternative refund method, such as store credit.

Refund Timeline

  • Processing Time: Once we receive and inspect your returned item, we’ll process your refund within 5-10 business days. This includes verifying the condition of the item and initiating the refund through Stripe.

  • Bank Processing: Depending on your bank or payment provider, it may take an additional 3-5 business days for the refund to appear in your account. For Apple Pay or Google Pay refunds, the timeline may vary based on the policies of your device or payment provider.

  • Notification: You’ll receive an email confirmation once your refund has been processed, including details of the refunded amount and the expected timeline for it to appear in your account.

Partial Refunds

In some cases, we may issue a partial refund, such as:

  • Restocking Fee: For certain returns (e.g., large or bulky items), a restocking fee of up to 15% of the purchase price may apply to cover handling and processing costs. This will be clearly communicated when you initiate the return.

  • Missing Components: If the returned item is missing accessories, manuals, or packaging, we may deduct a reasonable amount from the refund to account for the reduced value of the item.

  • Promotional Discounts: If your order included a promotional discount (e.g., a bundle deal or coupon), the refund amount may be adjusted to reflect the discounted price.

If you have questions about your refund or need clarification on the amount, please contact our team for assistance.

Shipping Costs for Returns

Unless the return is due to a defect, damage, or error on our part, customers are responsible for the cost of return shipping. Here’s how shipping costs are handled:

  • Customer-Initiated Returns: If you’re returning an item because you changed your mind or it doesn’t suit your space, you’ll need to cover the cost of return shipping. We’ll provide guidance on arranging shipping and recommend carriers to ensure the item is returned safely.

  • Defective, Damaged, or Incorrect Items: If the return is due to a manufacturing defect, shipping damage, or an error in your order, MicroGrain LLC will cover the cost of return shipping. We’ll provide a prepaid return shipping label or arrange for a carrier to pick up the item at no cost to you.

  • International Returns: For international customers, return shipping costs may vary depending on the destination and carrier. Please contact our team to discuss the best options for returning your item from outside the United States.

To minimize shipping costs and ensure a smooth return, we recommend contacting our team before shipping the item. We’ll provide instructions to help you pack and ship the item securely.

International Returns

MicroGrain LLC proudly serves customers around the world, and our Refund and Return Policy applies to international orders with a few additional considerations:

  • Return Window: The 30-day return window applies to international orders, starting from the delivery date as confirmed by the carrier.

  • Shipping Costs: Customers are responsible for return shipping costs, including any customs or import fees, unless the return is due to a defect, damage, or error on our part.

  • Customs and Duties: Refunds do not include any customs duties, taxes, or import fees paid on the original order, as these are non-refunded by customs authorities.

  • Process: International returns follow the same steps as domestic returns, but additional documentation (e.g., customs forms) may be required. Our team will provide guidance to ensure compliance with international shipping regulations.

If you’re an international customer and have questions about returning an item, please contact us at vivici.vn@gmail.com or +84964000840. We’ll work with you to make the process as smooth as possible.

Special Cases and Exceptions

In addition to the standard return criteria, there are a few special cases where additional considerations may apply:

Large or Bulky Items

Some furniture items, such as dining tables or bed frames, are considered large or bulky and may require special handling for returns. In these cases:

  • A restocking fee of up to 15% may apply to cover handling and processing costs.

  • You may need to arrange return shipping through a freight carrier, as standard shipping services may not accommodate large items. Our team will provide guidance on selecting a carrier and preparing the item for return.

White Glove Delivery

If your order was delivered using our white glove delivery service (which includes in-home delivery and assembly), please contact our team to coordinate the return. Additional fees may apply for white glove returns, depending on the circumstances.

Promotional or Bundle Orders

If you purchased items as part of a promotional offer or bundle deal, the refund amount may be adjusted to reflect the discounted price. For example, if you received a discount for purchasing multiple items, returning one item may result in a partial refund based on the proportional value of the bundle.

Warranty Claims

Some MicroGrain LLC products come with a manufacturer’s warranty that covers defects or issues beyond the 30-day return window. If you believe your item is covered by a warranty, please contact our team with your order details and a description of the issue. We’ll work with you to determine the best course of action, which may include repair, replacement, or a refund.

Why Shop with MicroGrain LLC?

Our customer-friendly Refund and Return Policy is just one of the many reasons to choose MicroGrain LLC for your furniture needs. Here’s why customers around the world trust us:

High-Quality Furniture

Our collection of beds, casegoods, tables, and chairs is crafted with premium materials and meticulous attention to detail. Each piece is designed to combine style, durability, and functionality, ensuring that you get exceptional value for your investment.

Secure Payment Processing

We partner with Stripe to offer secure and convenient payment options, including credit/debit cards, Apple Pay, and Google Pay. Our payment system is designed to protect your personal information and provide a seamless checkout experience.

Global Distribution

With shipping across the United States and internationally, we make it easy for customers worldwide to enjoy MicroGrain’s signature quality. Our robust logistics network ensures that your furniture arrives on time and in perfect condition.

Exceptional Customer Support

Our team is here to assist you before, during, and after your purchase. Whether you need help with a return, have questions about a product, or want design advice, we’re just a call or email away. Contact us at vivici.vn@gmail.com or +84964000840.

Commitment to Sustainability

We’re committed to responsible sourcing and eco-friendly practices, ensuring that our furniture is as sustainable as it is beautiful. By choosing MicroGrain LLC, you’re supporting a company that cares about the planet.

How to Contact Us

If you have any questions about our Refund and Return Policy or need assistance with a return, our customer service team is here to help. You can reach us through the following channels:

  • Phone: +84964000840 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Email: vivici.vn@gmail.com

  • Website: micrograin.shop (use our live chat or contact form)

  • Mailing Address: MicroGrain LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

We strive to respond to all inquiries within 24-48 hours, and our team is dedicated to resolving your questions or concerns as quickly as possible.

Our Promise to You

At MicroGrain LLC, your satisfaction is our top priority. We’ve designed our Refund and Return Policy to be fair, transparent, and customer-focused, ensuring that you can shop with confidence. Whether you’re furnishing a new home, refreshing a single room, or outfitting a professional space, we’re here to support you every step of the way.

Thank you for choosing MicroGrain LLC. We look forward to helping you create a space that you love. If you’re ready to start shopping, visit micrograin.shop to explore our collection. For any questions or assistance, don’t hesitate to reach out—we’re here for you.