Shipping Policy

Reliable and Efficient Shipping with MicroGrain LLC

At MicroGrain LLC, we are committed to delivering high-quality furniture—beds, casegoods, tables, chairs, and more—to customers across the United States and around the world with efficiency, reliability, and care. Based in Sheridan, Wyoming, at 30 N Gould St Ste R, Sheridan, WY 82801, we take pride in offering a seamless shopping experience from browsing our curated collection at micrograin.shop to receiving your order at your doorstep. Our Shipping Policy is designed to provide clarity, transparency, and confidence, ensuring that your furniture arrives on time and in perfect condition.

We understand that shipping is a critical part of your shopping experience, whether you’re furnishing a new home, refreshing a single room, or outfitting a professional space. That’s why we’ve partnered with trusted carriers to deliver our products safely and efficiently, whether you’re located in New York, London, or Sydney. This comprehensive Shipping Policy outlines everything you need to know about our shipping process, including costs, delivery timelines, tracking, and international considerations. If you have any questions or need assistance, our customer service team is here to help at vivici.vn@gmail.com, +84964000840, or through our website’s live chat or contact form.

Our goal is to make your furniture delivery as smooth as possible, so you can focus on enjoying your new pieces. Let’s explore the details of our Shipping Policy to ensure you have all the information you need for a hassle-free experience.

Overview of Our Shipping Policy

At MicroGrain LLC, we strive to provide a shipping experience that matches the quality and care we put into our furniture. Here’s a quick overview of our Shipping Policy:

  • Shipping Destinations: We ship to all 50 states in the United States and to many countries worldwide.

  • Shipping Costs: Costs are calculated at checkout based on your location, the size and weight of the items, and the shipping method selected.

  • Delivery Timelines: Domestic deliveries typically take 5-14 business days, while international deliveries may take 10-30 business days, depending on customs processes.

  • Trusted Carriers: We partner with reliable carriers to ensure your furniture arrives safely and on time.

  • Tracking: Every order comes with tracking information, so you can monitor its progress from our warehouse to your door.

  • Inspection Upon Delivery: We recommend inspecting your order upon receipt and reporting any issues within 7 days for prompt resolution.

This policy applies to all orders placed through micrograin.shop. Below, we’ll dive into the details of each aspect of our shipping process, ensuring you have a clear understanding of what to expect.

Shipping Destinations

MicroGrain LLC is proud to serve customers across the United States and internationally. Whether you’re in a bustling city or a remote area, we’re committed to delivering our furniture to your doorstep.

Domestic Shipping (United States)

We ship to all 50 states, including Alaska and Hawaii, as well as U.S. territories such as Puerto Rico, Guam, and the U.S. Virgin Islands. Our domestic shipping services are designed to be fast, reliable, and cost-effective, with options to suit your needs.

International Shipping

We offer international shipping to many countries worldwide, allowing customers around the globe to enjoy MicroGrain’s high-quality furniture. International shipping is subject to additional considerations, such as customs duties, taxes, and import fees, which are the responsibility of the customer. We’ll provide more details on international shipping later in this policy.

If you’re unsure whether we ship to your country, please contact our customer service team at vivici.vn@gmail.com or +84964000840. We’ll be happy to confirm availability and provide guidance on the shipping process.

Shipping Costs

Shipping costs vary based on several factors, including:

  • Location: Your shipping address, whether domestic or international.

  • Item Size and Weight: Larger or heavier items, such as dining tables or bed frames, may incur higher shipping costs.

  • Shipping Method: Options range from standard ground shipping to expedited or white glove delivery (where available).

  • Order Volume: Orders with multiple items may qualify for consolidated shipping rates, reducing overall costs.

How Shipping Costs Are Calculated

Shipping costs are calculated at checkout and displayed before you finalize your order. We strive to offer competitive rates by partnering with trusted carriers and optimizing our logistics network. You’ll see a breakdown of the shipping costs alongside the product price and any applicable taxes or fees.

Free Shipping Promotions

From time to time, MicroGrain LLC may offer free shipping promotions for specific products, order values, or destinations. These promotions will be clearly indicated on our website or during checkout. Free shipping may be limited to certain regions (e.g., continental U.S.) or subject to terms, such as minimum purchase requirements.

International Shipping Costs

For international orders, shipping costs include the cost of transporting the item to your country but do not include customs duties, taxes, Pert or import fees, which are your responsibility. These additional fees are determined by your country’s customs authorities and may vary. We recommend contacting your local customs office for more information before placing an order.

Delivery Timelines

We aim to deliver your order as quickly as possible while ensuring it arrives in perfect condition. Delivery timelines depend on your location, the shipping method, and the availability of the items in your order.

Domestic Delivery (United States)

  • Standard Ground Shipping: Typically 5-14 business days, depending on your location and the carrier. Smaller items, such as chairs or side tables, may arrive faster, while larger items, like bed frames or dining tables, may take longer.

  • Expedited Shipping: Available for select products and locations, with delivery in 3-7 business days. Expedited options are shown at checkout.

  • White Glove Delivery: For select items and locations, we offer white glove delivery, which includes in-home delivery and assembly. Delivery times for white glove service may vary and will be confirmed at checkout.

International Delivery

International delivery timelines typically range from 10-30 business days, depending on:

  • Your country and its distance from our warehouse.

  • Customs processing times, which vary by country.

  • The carrier and shipping method selected.

Please note that international deliveries may experience delays due to customs inspections or other factors beyond our control. We’ll provide tracking information to keep you informed throughout the process.

Factors That May Affect Delivery

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Weather Conditions: Severe weather, such as storms or hurricanes, may impact carrier schedules.

  • Carrier Delays: Unexpected issues with our shipping partners may cause delays.

  • Customs Processes: International orders may be delayed by customs inspections or documentation requirements.

  • High Demand Periods: During peak seasons, such as holidays, delivery times may be longer due to increased order volumes.

If your order is delayed, we’ll notify you promptly and provide updated tracking information. You can also contact our team for assistance.

Order Processing and Shipment

Order Processing

Once you place an order, our team begins processing it immediately. This includes:

  • Order Verification: Confirming your payment and order details.

  • Inventory Check: Ensuring the items are in stock or coordinating with our suppliers for fulfillment.

  • Packaging: Carefully packing your furniture to prevent damage during transit.

Most orders are processed within 1-3 business days. If an item is out of stock or requires additional time to prepare (e.g., custom orders), we’ll notify you with an updated timeline.

Shipment

Once your order is processed, it will be shipped from our warehouse or a partner facility. You’ll receive an email with tracking information, including:

  • The carrier handling your order (e.g., FedEx, UPS, or a freight carrier for large items).

  • A tracking number to monitor your shipment’s progress.

  • An estimated delivery date, subject to the factors mentioned above.

You can track your order by logging into your account on micrograin.shop or using the tracking link provided in the email.

Tracking Your Order

Every order comes with tracking information, allowing you to monitor its journey from our warehouse to your doorstep. To track your order:

  1. Check your email for the shipping confirmation, which includes a tracking number and a link to the carrier’s website.

  2. Log into your account on micrograin.shop to view your order status.

  3. Contact our customer service team at vivici.vn@gmail.com or +84964000840 if you have trouble accessing tracking information.

If your tracking information shows a delay or an issue, please reach out to us immediately. We’ll work with the carrier to resolve the problem and keep you informed.

Inspection Upon Delivery

We recommend inspecting your order as soon as it arrives to ensure it’s in perfect condition. Here’s what to do:

  • Check for Damage: Examine the packaging and the item for any visible damage, such as dents, scratches, or tears.

  • Verify the Order: Confirm that you received the correct items, quantities, and specifications (e.g., color or finish).

  • Report Issues Promptly: If you notice any damage, defects, or discrepancies, contact us within 7 days of delivery at vivici.vn@gmail.com or +84964000840. Include your order number, a description of the issue, and photos to help us resolve the matter quickly.

For damaged or defective items, we may offer a replacement, repair, or refund, as outlined in our Refund and Return Policy. We’ll cover return shipping costs for these cases.

White Glove Delivery

For select products and locations, we offer white glove delivery, which includes:

  • In-Home Delivery: The item is delivered to your desired room, rather than left at your doorstep.

  • Assembly: Our delivery team will assemble the furniture, ensuring it’s ready for use.

  • Packaging Removal: The team will remove and dispose of all packaging materials.

White glove delivery is ideal for large or complex items, such as bed frames or dining tables. Availability and costs for white glove delivery are shown at checkout. Contact our team to confirm if this service is available for your order.

International Shipping Considerations

International shipping comes with additional considerations to ensure a smooth delivery process:

Customs Duties and Taxes

  • Responsibility: You are responsible for any customs duties, taxes, or import fees imposed by your country’s government. These fees are not included in the product price or shipping cost and are determined by your local customs authorities.

  • Documentation: We’ll provide all necessary documentation for customs clearance, but you may need to provide additional information to your customs office.

  • Delays: Customs inspections may delay delivery. We’ll provide tracking information to help you monitor the process.

We recommend contacting your local customs office before placing an international order to understand the applicable fees and requirements.

International Shipping Costs

International shipping costs are calculated at checkout based on your location, the size and weight of the items, and the shipping method. These costs cover transportation to your country but do not include customs fees.

International Returns

If you need to return an item from outside the United States, you’ll follow the same process as domestic returns, with some additional considerations:

  • You’re responsible for return shipping costs and any customs fees unless the return is due to a defect, damage, or error on our part.

  • Additional documentation may be required for customs clearance. Our team will provide guidance to ensure compliance.

For more details, see our Refund and Return Policy.

Shipping Large or Bulky Items

Some furniture items, such as dining tables, bed frames, or large casegoods, are considered bulky and may require special handling:

  • Freight Shipping: Large items are often shipped via freight carriers, which may have different delivery processes than standard ground shipping.

  • Delivery Requirements: Ensure there is adequate space for delivery (e.g., doorways, elevators, or staircases). You may need to coordinate with the carrier for delivery scheduling.

  • Inspection: Inspect large items carefully upon delivery, as they are more susceptible to damage during transit.

Our team will provide specific instructions for bulky items at checkout and in your shipping confirmation email.

What to Do If There’s an Issue

We strive to ensure every delivery is perfect, but if something goes wrong, we’re here to help. Here’s how to handle common issues:

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Take photos of the damage or defect.

  2. Contact us within 7 days at vivici.vn@gmail.com or +84964000840 with your order details and photos.

  3. We’ll arrange for a replacement, repair, or refund and cover return shipping costs.

Incorrect Items

If you receive the wrong item:

  1. Contact us within 7 days with your order details and photos of the item.

  2. We’ll arrange for a return and replacement at no cost to you.

Missing Items

If part of your order is missing:

  1. Contact us within 7 days with your order details.

  2. We’ll verify the shipment and send the missing items or issue a refund.

Delivery Delays

If your order is delayed:

  1. Check your tracking information for updates.

  2. Contact our team if the delay exceeds the estimated delivery timeline. We’ll work with the carrier to resolve the issue.

Why Choose MicroGrain LLC for Shipping?

Our shipping process is designed to match the quality and care we put into our furniture. Here’s why customers trust us for delivery:

  • Reliable Carriers: We partner with trusted carriers to ensure safe and timely delivery.

  • Transparent Costs: Shipping costs are clearly displayed at checkout, with no hidden fees.

  • Global Reach: We deliver to customers across the United States and internationally.

  • Tracking: Every order comes with tracking information for peace of mind.

  • Customer Support: Our team is here to assist with any shipping-related questions or issues.

Additional Benefits of Shopping with MicroGrain LLC

In addition to our reliable shipping process, shopping with MicroGrain LLC offers:

  • High-Quality Furniture: Crafted with premium materials and innovative designs.

  • Secure Payments: Processed through Stripe with options like credit/debit cards, Apple Pay, and Google Pay.

  • Customer-Friendly Returns: A 30-day return policy with fast refunds for eligible items.

  • Sustainability: We source materials responsibly and work with eco-friendly manufacturers.

  • Exceptional Support: Contact us at vivici.vn@gmail.com or +84964000840 for personalized assistance.

Contact Us

If you have any questions about our Shipping Policy or need help with your order, our team is here to assist:

  • Phone: +84964000840 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Email: vivici.vn@gmail.com

  • Website: micrograin.shop

  • Mailing Address: MicroGrain LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

We strive to respond to all inquiries within 24-48 hours and are committed to ensuring your satisfaction.

Our Commitment to You

At MicroGrain LLC, we’re dedicated to delivering not just exceptional furniture but also a shipping experience that’s reliable, transparent, and customer-focused. We understand that getting your furniture to you safely and on time is just as important as the quality of the pieces themselves. That’s why we’ve designed our Shipping Policy to provide clarity and confidence, whether you’re shopping from the United States or abroad.

Thank you for choosing MicroGrain LLC. Explore our collection at micrograin.shop and let us help you create a space you love. If you have any questions or need assistance, don’t hesitate to reach out—we’re here for you.