Terms and Conditions

Introduction

Welcome to MicroGrain LLC, your trusted source for high-quality furniture, including beds, casegoods, tables, chairs, and more. Located at 30 N Gould St Ste R, Sheridan, WY 82801, we are committed to providing exceptional products and services to customers across the United States and internationally through our website, micrograin.shop. These Terms and Conditions (“Terms”) govern your use of our website, products, and services, including purchases, payments, returns, and interactions with our company.

By accessing or using our website, placing an order, or engaging with our services, you agree to be bound by these Terms. These Terms form a legally binding agreement between you (“Customer,” “User,” or “You”) and MicroGrain LLC (“MicroGrain,” “We,” “Us,” or “Our”). If you do not agree with any part of these Terms, please do not use our website or services.

Our mission is to deliver furniture that combines innovative design, premium craftsmanship, and affordability while ensuring a seamless and trustworthy customer experience. These Terms are designed to protect both you and MicroGrain LLC, ensuring clarity, fairness, and transparency in all transactions. We encourage you to read these Terms carefully and contact us at vivici.vn@gmail.com or +84964000840 if you have any questions.

1. General Provisions

1.1 Scope of Terms

These Terms apply to all interactions with MicroGrain LLC, including but not limited to:

  • Browsing or using our website, micrograin.shop.

  • Purchasing products, such as beds, casegoods, tables, chairs, or other furniture items.

  • Engaging with our customer service team via phone, email, live chat, or mail.

  • Participating in promotions, newsletters, or other services offered by MicroGrain LLC.

These Terms also apply to any additional services, such as delivery, assembly, or returns, unless otherwise specified in separate agreements (e.g., our Refund and Return Policy or Shipping Policy).

1.2 Modifications to Terms

MicroGrain LLC reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms periodically to stay informed of any updates. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms.

1.3 Eligibility

To use our website or services, you must:

  • Be at least 18 years of age or the legal age of majority in your jurisdiction.

  • Have the legal capacity to enter into a binding contract.

  • Provide accurate and complete information when creating an account, placing an order, or contacting us.

By using our website, you represent and warrant that you meet these eligibility requirements.

2. Use of Our Website

2.1 Website Access

MicroGrain LLC grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes. This includes browsing our product catalog, placing orders, and contacting our customer service team. You agree not to use our website for any unlawful or prohibited purpose, including but not limited to:

  • Attempting to gain unauthorized access to our systems or networks.

  • Engaging in activities that disrupt or interfere with the functionality of our website.

  • Using automated tools (e.g., bots or scrapers) to extract data from our website without permission.

2.2 Account Creation

To place an order or access certain features of our website, you may need to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information, including your name, email address, and shipping address.

  • Maintain the confidentiality of your account credentials (e.g., username and password).

  • Notify us immediately if you suspect unauthorized access to your account.

MicroGrain LLC is not responsible for any losses or damages resulting from your failure to protect your account credentials.

2.3 Website Content

All content on our website, including product descriptions, images, logos, and text, is the property of MicroGrain LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our website content without prior written consent from MicroGrain LLC.

3. Ordering and Payment

3.1 Placing an Order

When you place an order through micrograin.shop, you agree to:

  • Provide accurate and complete information, including your shipping address and payment details.

  • Review your order details before submitting, as errors in your order (e.g., incorrect items or quantities) may result in delays or additional costs.

  • Pay the total amount due, including the product price, applicable taxes, and shipping fees, as displayed at checkout.

All orders are subject to acceptance by MicroGrain LLC. We reserve the right to refuse or cancel an order for any reason, including but not limited to:

  • Product availability issues.

  • Errors in pricing or product descriptions.

  • Suspected fraudulent activity.

If we cancel your order, we will notify you promptly and issue a full refund if payment has been processed.

3.2 Pricing and Taxes

All prices displayed on our website are in US dollars (USD) unless otherwise specified. Prices are subject to change without notice, but changes will not affect orders already placed. Prices do not include applicable taxes, duties, or shipping fees, which will be calculated and displayed at checkout.

For international orders, you are responsible for any customs duties, import taxes, or other fees imposed by your country’s government. MicroGrain LLC is not responsible for these charges, and they are not included in the refund amount for returned items.

3.3 Payment Methods

We accept the following payment methods, processed securely through Stripe:

  • Major credit and debit cards (Visa, Mastercard, American Express, Discover, etc.).

  • Apple Pay.

  • Google Pay.

By providing payment information, you represent and warrant that:

  • You are authorized to use the payment method.

  • The payment information is accurate and complete.

  • You will cover any additional charges (e.g., bank fees) incurred due to issues with your payment method.

All payments are processed through Stripe’s secure platform, which uses encryption and tokenization to protect your information. MicroGrain LLC does not store your payment details on our servers. For more details, please see our Payment Methods page.

3.4 Order Confirmation

Once your order is placed, you will receive an email confirmation with your order details, including the items purchased, total cost, and estimated delivery timeline. This confirmation does not guarantee product availability or delivery, as orders are subject to stock availability and shipping logistics. If we are unable to fulfill your order, we will notify you promptly and issue a refund if applicable.

4. Shipping and Delivery

4.1 Shipping Policy

MicroGrain LLC offers shipping across the United States and internationally. Shipping costs and estimated delivery times are provided at checkout and vary based on your location, the size of the items, and the shipping method selected. For full details, please see our Shipping Policy page.

4.2 Delivery

We strive to deliver your order within the estimated timeline provided at checkout. However, delivery times are estimates and may be affected by factors beyond our control, such as weather, carrier delays, or customs processes for international orders. MicroGrain LLC is not liable for delays caused by these factors.

You are responsible for providing a correct and complete shipping address. If an order is returned to us due to an incorrect address, you may be responsible for additional shipping costs to resend the order.

4.3 Inspection Upon Delivery

We recommend inspecting your order upon delivery to ensure it arrives in good condition. If you notice any damage or discrepancies, please contact us within 7 days of delivery to report the issue. For defective or damaged items, we may offer a replacement, repair, or refund, as outlined in our Refund and Return Policy.

5. Returns and Refunds

5.1 Return Policy

Most products purchased from MicroGrain LLC are eligible for return within 30 days of delivery, provided they are unused, in original condition, and in original packaging. Certain items, such as custom orders or clearance items, are non-returnable. For full details, please see our Refund and Return Policy page.

5.2 Refund Process

Refunds are processed through Stripe within 5-10 business days of receiving and inspecting the returned item. Refunds are issued to the original payment method, and the amount may be adjusted for restocking fees, missing components, or promotional discounts. Shipping costs are non-refunded unless the return is due to a defect, damage, or error on our part.

5.3 Defective or Damaged Items

If your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery. We may offer a replacement, repair, or refund, and we will cover return shipping costs for these cases.

6. Intellectual Property

6.1 Ownership

All content, designs, logos, trademarks, and other intellectual property on our website or products are owned by MicroGrain LLC or its licensors. You may not use, reproduce, or distribute our intellectual property without prior written consent.

6.2 User-Generated Content

If you submit content to us (e.g., product reviews, photos, or feedback), you grant MicroGrain LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content for promotional or business purposes. You represent and warrant that you own or have the right to submit such content and that it does not violate any third-party rights.

7. Limitation of Liability

To the maximum extent permitted by law, MicroGrain LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our website, products, or services. Our liability for any claim related to your purchase shall not exceed the purchase price of the product(s) in question.

MicroGrain LLC is not responsible for:

  • Delays or damages caused by shipping carriers or customs authorities.

  • Errors in the information you provide (e.g., incorrect shipping address or payment details).

  • Losses or damages resulting from your failure to follow product care or assembly instructions.

8. Indemnification

You agree to indemnify and hold harmless MicroGrain LLC, its affiliates, officers, employees, and agents from any claims, damages, or liabilities arising from your use of our website or services, violation of these Terms, or infringement of any third-party rights.

9. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information are governed by our Privacy Policy, available on our website. By using our services, you consent to the practices described in the Privacy Policy.

10. Governing Law and Dispute Resolution

10.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our services shall be resolved in the state or federal courts located in Sheridan, Wyoming.

10.2 Dispute Resolution

We encourage you to contact us at vivici.vn@gmail.com or +84964000840 to resolve any issues informally. If a dispute cannot be resolved informally, you agree to submit to binding arbitration in Sheridan, Wyoming, in accordance with the rules of the American Arbitration Association. Any arbitration award shall be final and binding.

11. Force Majeure

MicroGrain LLC shall not be liable for any failure to perform its obligations under these Terms due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.

12. Miscellaneous

12.1 Entire Agreement

These Terms, along with our Privacy Policy, Refund and Return Policy, Shipping Policy, and other policies posted on our website, constitute the entire agreement between you and MicroGrain LLC.

12.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights under these Terms.

12.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. MicroGrain LLC may assign its rights or obligations to a third party without your consent.

13. Contact Us

If you have any questions about these Terms or need assistance, please contact us:

  • Phone: +84964000840 (Monday–Friday, 9:00 AM–5:00 PM MST)

  • Email: vivici.vn@gmail.com

  • Website: micrograin.shop

  • Mailing Address: MicroGrain LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

14. Our Commitment to You

At MicroGrain LLC, we are dedicated to providing you with exceptional furniture and a seamless shopping experience. These Terms are designed to ensure fairness, transparency, and mutual respect in all interactions. We invite you to explore our collection at micrograin.shop and contact us with any questions or feedback. Thank you for choosing MicroGrain LLC—let’s create something beautiful together.